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Latest update appears to cause email problems with ATT

  • 1 balasan
  • 0 ada masalah ini
  • Balasan terakhir oleh Wayne Mery

I had 2 att email address that quit working, and the latest update appeared to be last Friday. Sign in is required and a message says edge had too many tries.

I had 2 att email address that quit working, and the latest update appeared to be last Friday. Sign in is required and a message says edge had too many tries.

All Replies (1)

The reason you are unable to login to your account, is Thunderbird version 148.0 has a code change to meet new OAuth2 authentication requirements from Yahoo, ATT and AOL, a new protocol called PKCE. This requires you to reauthenticate (login) to your account, even though the authentication method remains OAuth2. Also, if a you have more than one account using OAauth2 authentication (in any combination of Yahoo, ATT and AOL), then additional problems can occur. (Work is in progress to avoid this problem in the future. Please refer to https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo.)


The steps and questions below should help you, and your response to this email will be greatly appreciated, so we can help you and other users.


B. If you have not yet been successful, Please tell us:

B1. With the password that failed with Thunderbird, can you log into the account(s) using the mail provider’s web interface (webmail)? (Note: you must use the account password, not an “app password” that was created by yahoo) B2. What are the full domain name(s) of all the affected account(s)? (for example yahoo.co.uk) B3. Are cookies enabled in Thunderbird at Settings > Privacy & Security > “Accept cookies from sites …” B4. Are you able to login using Thunderbird after you do the following

  • Settings
  • Config Editor
  • Click 'Accept the risk and continue' if that appears
  • Find mailnews.oauth.usePrivateBrowser (screen shot below - you can paste it into the search field)
  • Click the two-headed arrow icon to toggle false to true

* Restart Thunderbird (make sure it has fully shut down before starting it up)

  • Retry the login


C. If you were not successful after B4…

C1. Can you see the entire oauth dialog panel - no action buttons are missing? C2. No authentication dialogs are hidden behind what you currently see? C3. You don’t have the preference javascript.enabled set to false in Settings > Config editor? C4. Are you in the country in which you normally use the account? (rule out geoip) C5. (related to #4 above) Are you using a VPN? C6. Is the authentication method in Account Settings set to oauth? C7. Are you using MFA/2FA? (enabling multi-factor authentication / two-factor authentication in your mail provider settings might be blocking you) C8. Are you running a webserver on your computer? Or is any program listening on port 80 [1]? C9. If you are using Windows, does it help to start Windows in Safe Mode with networking enabled? See https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f. If you feel the instructions are too complicated, printing them often helps.

[1] check for program listening on port 80:

  • macOS and Linux, a terminal window - sudo netstat -an | grep LISTEN | grep :80\D
  • Windows, in a command/dos window - netstat -an | findstr LISTEN | findstr ":80[^0-9]"

If you are really stuck, sending us screen shots might help.

Tanya soalan

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