
Unable to Add Mail Accounts to Thunderbird
UNABLE TO RE-ADD MAIL ACCOUNTS TO THUNDERBIRD For the last three or four months I have been getting two separate messages in the bottom of the screen when opening Thunderbird on my laptop. "GMAIL settings are out of date" and "Yahoo settings are out of date". Then, a about a month ago when I opened Thunderbird I noticed that it was trying to download almost 3000 Gmail emails. I had always believed that only new Gmail messages would download on start up? Whilst this was happening it was impossiblle to do anything on my laptop as I had limited internet access. The only way I could see to stop this was to delete my Gmail account from Thunderbird. When I opened Thunderbird I continued to get the messages "settings are out of date" for each of my mail accounts. So I deleted my email accounts from Thunderbird with the intention of re-adding them. I then downloaded and re-installed Thunderbird to ensure I was on the latest version. I then tried to re-add my mail accounts, letting Thunderbird find and load the correct email settings for each account but I now get an error message saying "Unable to Log In at Server. Probably wrong configuration, username or password". Refer to attached screenshot. I can log in to my Mail Accounts OK using Firefox so I know my username and password are correct. I also tried adding my mail accounts manually in Thunderbird but I contiue to get the same message. I am unable to add my mail accounts to Thunderbird and I have run out of ideas regarding diagnosis and resolution. I need help please.
All Replies (1)
I was not aware Thunderbird had a message that told you your settings were out of date. Are you sure this was not some setting generated by your antivirus program?
So now instead of trying to fix your accounts, we are trying to set them up anew without the original error message or anything to indicate what the original error message was about or what the problem is. If you wanted to make a difficult job harder, you have achieved that.
Almost every instance I have even seen of this sort of error on setting up a new account where the settings are for a major provider that Thunderbird would have detected from it's database and then could not connect to was a direct result of a failed antivirus product, the remainder were VPN related as they do not play well with email.
Start your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX
Now try and add your mail account to Thunderbird. Note that a wired internet connection is required for at least Windows safe mode with networking. So plug your laptop in to the router before you try. WiFi will not be available.
This process should load windows without your antivirus, without your VPN and without any of the normal startup programs, many of which can cause connectivity issues.