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Solved Diarkib

Issues with TB passwords and AOL mail accounts

jayp1966

I have TWO AOL accounts which have "verizon.net" email domain addresses. For YEARS & YEARS they worked fine, even when all verizon accounts were migrated to AOL. Suddenly, a month ago or so, I began getting error messages when I would open TB to check my emails, saying password was incorrect. (And - for the record - I have always used the TB password mgr to save my passwords for all my email accounts.) Yet, I went directly to AOL mail and signed in perfectly fine with the existing passwords that I KNOW are correct.

I followed the suggestion to clear out the 3 files (cert9.db, key4.db and logins.json) and it STILL does NOT work. I believe this started happening right after the latest TB update that I downloaded and installed. This is HIGHLY frustrating. PLEASE get this issue fixed!!!

I have TWO AOL accounts which have "verizon.net" email domain addresses. For YEARS & YEARS they worked fine, even when all verizon accounts were migrated to AOL. Suddenly, a month ago or so, I began getting error messages when I would open TB to check my emails, saying password was incorrect. (And - for the record - I have always used the TB password mgr to save my passwords for all my email accounts.) Yet, I went directly to AOL mail and signed in perfectly fine with the existing passwords that I KNOW are correct. I followed the suggestion to clear out the 3 files (cert9.db, key4.db and logins.json) and it STILL does NOT work. I believe this started happening right after the latest TB update that I downloaded and installed. This is HIGHLY frustrating. PLEASE get this issue fixed!!!

All Replies (1)

Penyelesaian Terpilih

Remove the passwords from Saved Passwords, restart TB, enter an app password when asked for a password.

https://support.mozilla.org/en-US/questions/1344702