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How do I retrieve my "user name" (email address) and "password" to access my Firefox account ?

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  • Balasan terakhir oleh Paul

Tuffyspi2
Tuffyspi2

My desktop computer's operating system is being upgraded from Windows 7 to Windows 10 (following a Windows 7 complete system failure) and the technician requires access to my Firefox account to load my bookmarks and other Firefox information onto the new operating system. I have 4 x email addresses and I do not remember which email address I used when I created the Firefox account, nor can I remember my password.

I do have access to all 4 x email accounts via webmail, so I am able to receive a confirmation email with a verification link which is what I may have been sent when I first created the account.

Any assistance in resolving my problem would be greatly appreciated.

My desktop computer's operating system is being upgraded from Windows 7 to Windows 10 (following a Windows 7 complete system failure) and the technician requires access to my Firefox account to load my bookmarks and other Firefox information onto the new operating system. I have 4 x email addresses and I do not remember which email address I used when I created the Firefox account, nor can I remember my password. I do have access to all 4 x email accounts via webmail, so I am able to receive a confirmation email with a verification link which is what I may have been sent when I first created the account. Any assistance in resolving my problem would be greatly appreciated.

All Replies (1)

Paul
Paul
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  • Top 10 Contributor

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

With regards to the lost password, I recommend you read this article which should help with that.