Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why upon installing a security upgrade just now all my bookmarks & history have disappeared

more options

Hi - Thank you in advance for your help. My old laptop runs on Windows XP Professional. I just carried out a security upgrade & all my history & bookmarks have disappeared. About 4 days ago when I thought I had lost all my bookmarks, I found that the way I could access them had changed, but even this new way does not show any of the bookmarks or history. I noticed the problem of the missing bookmarks & history just now when I went to save a bookmark & noticed all the folders I had set up had disappeared! I do backups every day of 'My Documents', 'Desktop', 'My Favourites' & 'Documents & Settings/Ali'. Could you please help as I have a great deal of information saved under the bookmarks which would be extremely painful to lose. Thanks again

UPDATE: I managed to restore the bookmarks by going to 'Library', 'Import & Backup' & then restore, where to my surprise there were backs for the last 15 days. As there were a large number of bookmarks, once I asked to restore for today, I kept getting 'unresponsive script' messages & found out that if I just asked it to continue, teh bookmarks eventually reappeared in full. I hope this helps other users as well.

Hi - Thank you in advance for your help. My old laptop runs on Windows XP Professional. I just carried out a security upgrade & all my history & bookmarks have disappeared. About 4 days ago when I thought I had lost all my bookmarks, I found that the way I could access them had changed, but even this new way does not show any of the bookmarks or history. I noticed the problem of the missing bookmarks & history just now when I went to save a bookmark & noticed all the folders I had set up had disappeared! I do backups every day of 'My Documents', 'Desktop', 'My Favourites' & 'Documents & Settings/Ali'. Could you please help as I have a great deal of information saved under the bookmarks which would be extremely painful to lose. Thanks again UPDATE: I managed to restore the bookmarks by going to 'Library', 'Import & Backup' & then restore, where to my surprise there were backs for the last 15 days. As there were a large number of bookmarks, once I asked to restore for today, I kept getting 'unresponsive script' messages & found out that if I just asked it to continue, teh bookmarks eventually reappeared in full. I hope this helps other users as well.

Diubah oleh Alnooruk

All Replies (1)

more options

Hello,

thank you for your information. :)

Best regards, David-Walczysko Volunteer supporter