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Why won't Firefox download onto my laptop?

Firefox Troubleshooting
mclaugh59 replied 13 years ago
mclaugh59
mclaugh59

After I run the Firefox download a dialogue box comes up asking me to choose either 'administrator' or the PC with my name. After I click on PC-Moira, the box goes away, and that's it. Nothing else happens. I would love to use Firefox and get rid of Explorer and Google Chrome, but until I can download it, I'm stuck. Hope you can help. Moira McLaughlin

After I run the Firefox download a dialogue box comes up asking me to choose either 'administrator' or the PC with my name. After I click on PC-Moira, the box goes away, and that's it. Nothing else happens. I would love to use Firefox and get rid of Explorer and Google Chrome, but until I can download it, I'm stuck. Hope you can help. Moira McLaughlin

എല്ലാ മറുപടികളും (4)

philipp
philipp
  • Moderator

hello, does the installation start when you right-click the setup.exe-file & choose run as administrator?

mclaugh59
mclaugh59 Question owner

when i click on administrator, the box just disappears.

mclaugh59
mclaugh59 Question owner

the Firefox Wizard never opens.

mclaugh59
mclaugh59 Question owner

sorry, i just tried again and when i click on ok for administrator, i get a box that says "login failure: user account restriction". When I click on PC-Moira, the box disappears and nothing else ever happens. However, I was able to download Firefox onto my small Acer computer.