Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a big problem. I lost my other device, and Sync doesn't recognize my Recover Key, even if I generate a new one. What to do? I have all my bookmarks there

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

more options

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

All Replies (2)

more options

If you have generated a new Recovery Key, then unfortunately the account data that you had before is gone (Sync will wipe all data before creating a new key to ensure it stays secure). So unfortunately at this point, unless you have a backup of your data somewhere, it is inacessible.

I've lost my Firefox Sync account information - What to do

more options