Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't see (play) a video feed from a streaming web site.

  • 2 replies
  • 17 have this problem
  • 11 views
  • Last reply by dlehwg

dlehwg
dlehwg
more options

Windows 7 64-bit Ultimate, FF 3.6.16, Shockwave 10.2.153.1

I'm trying to view a live feed from http://www.ustream.tv/decoraheagles but I can't see any image in the screen area - it's all black.

Windows 7 64-bit Ultimate, FF 3.6.16, Shockwave 10.2.153.1 I'm trying to view a live feed from http://www.ustream.tv/decoraheagles but I can't see any image in the screen area - it's all black.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a Flash player.

Do you have problems with Flash on other sites?

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

dlehwg
dlehwg Question owner
more options

Yes, I meant Flash player.

No, I do not have any trouble watching Youtube videos.

I tried the suggestions and even cleared all cookies and disabled all unnecessary plug-ins and extensions, but I'm still having the same problem. Should I uninstall and reinstall Firefox?

Modified by dlehwg