Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I go back to 3.0 - 3.5 is giving me problems on my website - 3.0 didn't!

more options

My Web-site has 5 pages - Pages 1,2,4,5 Load fine - Page 3 Does not...It starts to load and then kicks to a 404 error message ! I got hold of my Web-Site provider (Telus) and gave them my password for my site and they tried loading Page 3 and it worked fine...EXCEPT they are using version 3.0 !!! I know you are having a few problems but I have never had any problems with Firefox...Telus recommended I go back to version 3.0 - how do I do that ? Note that there is no problem in viewing the site !

URL of affected sites

http://www.johnkirkup.com

My Web-site has 5 pages - Pages 1,2,4,5 Load fine - Page 3 Does not...It starts to load and then kicks to a 404 error message ! I got hold of my Web-Site provider (Telus) and gave them my password for my site and they tried loading Page 3 and it worked fine...EXCEPT they are using version 3.0 !!! I know you are having a few problems but I have never had any problems with Firefox...Telus recommended I go back to version 3.0 - how do I do that ? Note that there is no problem in viewing the site ! == URL of affected sites == http://www.johnkirkup.com

All Replies (1)

more options

Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Profile Manager - Create, remove or switch Firefox profiles