Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

കൂടുതലറിയുക
Open

Thunderbird App Keeps Crashing

Thunderbird for Android App crash
Platform34 replied 1 day ago
Justin P. Morgan
Justin P. Morgan

Hi,

I use Thunderbird for Android, version 24.0. It downloads emails and attachments just fine, but whenever I try to use it for more than about three minutes, it will crash and say "Thunderbird is not responding", and I get sent back to the main screen.

I have Android version 16, One UI 8.5. How can I share my logs with you? Thanks.

--Justin M.

Hi, I use Thunderbird for Android, version 24.0. It downloads emails and attachments just fine, but whenever I try to use it for more than about three minutes, it will crash and say "Thunderbird is not responding", and I get sent back to the main screen. I have Android version 16, One UI 8.5. How can I share my logs with you? Thanks. --Justin M.

എല്ലാ മറുപടികളും (1)

Platform34
Platform34
  • Top 25 Contributor

Hi Justin

Please open an issue ticket on github and attach your debug log to that. https://github.com/thunderbird/thunderbird-android/issues.

Guide: https://thunderbird.github.io/thunderbird-android/docs/latest/user-guide/troubleshooting/collecting-debug-logs.html

Remember to redact any sensitive information from the log before posting it.

If you know a sequence of actions that produce the crash, I may be able to advise you if the crash is known about and point you to an existing ticket.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.