Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error 500 when trying to login to addons.mozilla.org

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

zeugganzheit
zeugganzheit
more options

When I try to login to addons.mozilla.org I reproducably land on an error message on two different computers using windows 10 as well as ubuntu.

How can I fix this?

{"detail":"Internal Server Error"}


That's the header of the json-file I am redirected to:

Allow: GET, HEAD, OPTIONS Connection: keep-alive Content-Length: 34 Content-Security-Policy: script-src https://ssl.google-analytics.com/ga.js https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://addons.cdn.mozilla.net; style-src 'self' 'unsafe-inline' https://addons.cdn.mozilla.net; object-src 'none'; default-src 'self'; frame-src 'self' https://www.google.com/recaptcha/; img-src 'self' data: blob: https://ssl.google-analytics.com https://addons.cdn.mozilla.net https://static.addons.mozilla.net https://sentry.prod.mozaws.net; media-src https://videos.cdn.mozilla.net; child-src 'self' https://www.google.com/recaptcha/; connect-src 'self' https://sentry.prod.mozaws.net; font-src 'self' https://addons.cdn.mozilla.net; form-action 'self' https://developer.mozilla.org; base-uri 'self' https://addons.mozilla.org; report-uri /__cspreport__ Content-Type: application/json Date: Wed, 03 Oct 2018 13:23:48 GMT ETag: "bbd4deea1890a5557c134bbe54595034" Server: nginx X-AMO-Read-Only: false X-AMO-Request-ID: da91334e87ca457896aa43ff102be2c0 X-Frame-Options: DENY strict-transport-security: max-age=31536000 x-content-type-options: nosniff x-xss-protection: 1; mode=block

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.5 Connection: keep-alive DNT: 1 Host: addons.mozilla.org Referer: https://accounts.firefox.com/ Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

When I try to login to addons.mozilla.org I reproducably land on an error message on two different computers using windows 10 as well as ubuntu. How can I fix this? {"detail":"Internal Server Error"} That's the header of the json-file I am redirected to: Allow: GET, HEAD, OPTIONS Connection: keep-alive Content-Length: 34 Content-Security-Policy: script-src https://ssl.google-analytics.com/ga.js https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ https://addons.cdn.mozilla.net; style-src 'self' 'unsafe-inline' https://addons.cdn.mozilla.net; object-src 'none'; default-src 'self'; frame-src 'self' https://www.google.com/recaptcha/; img-src 'self' data: blob: https://ssl.google-analytics.com https://addons.cdn.mozilla.net https://static.addons.mozilla.net https://sentry.prod.mozaws.net; media-src https://videos.cdn.mozilla.net; child-src 'self' https://www.google.com/recaptcha/; connect-src 'self' https://sentry.prod.mozaws.net; font-src 'self' https://addons.cdn.mozilla.net; form-action 'self' https://developer.mozilla.org; base-uri 'self' https://addons.mozilla.org; report-uri /__cspreport__ Content-Type: application/json Date: Wed, 03 Oct 2018 13:23:48 GMT ETag: "bbd4deea1890a5557c134bbe54595034" Server: nginx X-AMO-Read-Only: false X-AMO-Request-ID: da91334e87ca457896aa43ff102be2c0 X-Frame-Options: DENY strict-transport-security: max-age=31536000 x-content-type-options: nosniff x-xss-protection: 1; mode=block Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.5 Connection: keep-alive DNT: 1 Host: addons.mozilla.org Referer: https://accounts.firefox.com/ Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

All Replies (4)

WestEnd
WestEnd
more options

Do you have adblocker installed? And what A/V are you using?

zeugganzheit
zeugganzheit Question owner
more options

Sorry, could you please explain A/V? I too have the problem with all addons disabled and do-not-track off.

FFus3r
FFus3r
more options

scan your system with:

use malwarebytes in safe mode and normal mode.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.