Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by philipp

more options

46772685-36d2-4dea-ba32-70a9a97828bc 11/12/2016 7:14 PM bp-643b3d88-3ab6-4b18-8ea0-3b0d32161113 11/12/2016 7:00 PM bp-69213434-4c5f-4102-9b7e-f89f82161112 11/12/2016 1:58 PM bp-55e157da-fac9-42aa-91f3-403712161112 11/12/2016 1:07 PM bp-275c65bb-bfbc-4503-9fa1-b95f42161112 11/12/2016 12:03 PM bp-cf45f1c8-b763-4e03-a40f-a029f2161112 11/12/2016 11:40 AM bp-b33a7409-4351-47a0-be0a-0435c2161111 11/11/2016 3:18 PM bp-97a40b3d-43a5-4608-9033-6a0192161108 11/7/2016 10:47 PM bp-30c3921b-0bcb-4a01-ab0b-c755a2161107

46772685-36d2-4dea-ba32-70a9a97828bc 11/12/2016 7:14 PM bp-643b3d88-3ab6-4b18-8ea0-3b0d32161113 11/12/2016 7:00 PM bp-69213434-4c5f-4102-9b7e-f89f82161112 11/12/2016 1:58 PM bp-55e157da-fac9-42aa-91f3-403712161112 11/12/2016 1:07 PM bp-275c65bb-bfbc-4503-9fa1-b95f42161112 11/12/2016 12:03 PM bp-cf45f1c8-b763-4e03-a40f-a029f2161112 11/12/2016 11:40 AM bp-b33a7409-4351-47a0-be0a-0435c2161111 11/11/2016 3:18 PM bp-97a40b3d-43a5-4608-9033-6a0192161108 11/7/2016 10:47 PM bp-30c3921b-0bcb-4a01-ab0b-c755a2161107

All Replies (1)

more options

hi kevinlillard, the reports show different crash causes - one relating to d3d11 accelerated media playback and one relating to webgl.

the first issue should be fixable when enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.

the second issue should be fixed in firefox 50, which is scheduled to be released this tuesday, or you can download it right now as beta version: https://www.mozilla.org/firefox/channel/