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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 39 views
  • Last reply by philipp

mcompendio
mcompendio
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Hey Firefox!

Our Firefox is crushing. Need your help please.

Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted"

Crash ID: bp-1ee5762b-f94f-40e7-ae2e-591372160913 Crash ID: bp-3d20f803-2a4d-43c2-910e-5ebc52160913 Crash ID: bp-38f31722-6821-4ff7-9f1e-d11202160913 Crash ID: bp-447fe74b-afcd-4952-a601-cbae42160913 Crash ID: bp-4756b7a9-5f7f-406c-8a1c-cbb0a2160913 Crash ID: bp-04818793-bca7-4556-a955-d771c2160913 Crash ID: bp-b7cfe05a-6552-4267-9e4e-c36b42160913 Crash ID: bp-f2a3b857-f5cc-484c-adab-6cc2c2160913

Hey Firefox! Our Firefox is crushing. Need your help please. Please see Firefox crush report below from "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Crash ID: bp-1ee5762b-f94f-40e7-ae2e-591372160913 Crash ID: bp-3d20f803-2a4d-43c2-910e-5ebc52160913 Crash ID: bp-38f31722-6821-4ff7-9f1e-d11202160913 Crash ID: bp-447fe74b-afcd-4952-a601-cbae42160913 Crash ID: bp-4756b7a9-5f7f-406c-8a1c-cbb0a2160913 Crash ID: bp-04818793-bca7-4556-a955-d771c2160913 Crash ID: bp-b7cfe05a-6552-4267-9e4e-c36b42160913 Crash ID: bp-f2a3b857-f5cc-484c-adab-6cc2c2160913

All Replies (1)

philipp
philipp
  • Moderator
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hi mcompendio, thanks for providing your crash report ids. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/