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Firefox crashes

  • 5 replies
  • 3 have this problem
  • Last reply by chief5677

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Firefox crashes everytime I open it, but not in Safe mode. This started right after I downloaded a Microsoft update

All Replies (5)

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.


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Do you remember what was updated?

%windir%\system32\wuapp.exe startmenu Look for the View Update History link. Also check the Restore Hidden Updates link.

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I can only start it in the safe mode, and there does not seem to be a menu button. so unable to get to tools, but thanks for you input......

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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I have tried everything I can think of. Re-installed it, uninstalled M S updates, may have a corrupted file somewhere, but for now will use chrome, but thanks for the responses.......