Firefox Going Grey
I'm having an issue where when you try to do things in-browser, Firefox freezes, puts up a grey screen and holds this way for a few seconds. Scrolling and video seem to trigger it most often. Repeatability is nominal; sometimes I have no problem, sometimes every action I try to take results in another fit of grey screens and freezing.
I'm using version 153.0.3 64bit on Windows 10.
Chosen Solution
Hi JaiGuru
Yes it wasn't an easy thing to reply to. There was no indication of anything you had tried, like in the links etc. so my idea of the freezing was a cpu or memory capacity issue.
Clearly the links, if you followed them, then weren't of much or any use.
So did you check via Task Manager to see if there was an issue
i.e. any indication what Windows 10 was doing while Fx froze ?
All Replies (4)
Hi
Have a look at
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
etc.
maybe your Windows 10 is overloaded. Did you check it's capacity via Task Manger ?
This is the laziest, most useless goddamn reply I've ever gotten to any question I've ever asked. Congratulations.
Chosen Solution
Hi JaiGuru
Yes it wasn't an easy thing to reply to. There was no indication of anything you had tried, like in the links etc. so my idea of the freezing was a cpu or memory capacity issue.
Clearly the links, if you followed them, then weren't of much or any use.
So did you check via Task Manager to see if there was an issue
i.e. any indication what Windows 10 was doing while Fx froze ?
A grey screen and freezing during scrolling or video playback can be really frustrating. I would start by checking whether Firefox is up to date and testing with hardware acceleration disabled to see if that makes a difference. Updating the graphics driver may also help. If the issue continues, testing Firefox in Troubleshoot Mode could help identify whether an extension or theme is contributing to the problem.
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