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2 Factor Mozilla Account - Invalid

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  • Last reply by Kiki

Richard Tran
Richard Tran

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Hi All, I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again." And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code. If anyone has the same issue or solved it, please let me know.
Attached screenshots

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Kiki
Kiki
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Mozilla Staff

Hi Richard,

To troubleshoot issues like this, you need a one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.