Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Constant crashing in firefox

more options

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

Firefox has been crashing several times an hour for multiple days. I have tried: Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

All Replies (3)

more options

Would you mind sharing some of your crash report IDs? See the following article for more information on finding these report IDs: Firefox crashes - asking for support.

Helpful?

more options

bp-2edf1010-c3d3-40f1-b315-b0b0f0250630

bp-89bd462f-5e9a-4b2f-a890-b49c80250629

bp-d843df0e-09fa-4f6f-9a29-af1b20250629

bp-66f84594-fc90-4fa8-b687-2dd590250629

Helpful?

more options

Thank you for the reports. They are all different, which is frustrating in looking for a pattern.

Could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates the JavaScript compilers, extensions, hardware acceleration, and any optional userChrome.css/userContent.css files to help you assess whether any of these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Ref. Diagnose Firefox issues using Troubleshoot Mode

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.