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Delete account without email access

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by Paul

rnj2946
rnj2946
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Hi there,

I have two Mozilla accounts that I no longer have the emails for. I do not wish for my data to be indefinitely stored, and cannot verify the security code as I no longer have access to my email as I deleted these emails.

Does Mozilla recycle inactive accounts after some time? I know that the accounts are stored in an encrypted state and thus the email will not be able to be changed my Mozilla.

Thanks.

Hi there, I have two Mozilla accounts that I no longer have the emails for. I do not wish for my data to be indefinitely stored, and cannot verify the security code as I no longer have access to my email as I deleted these emails. Does Mozilla recycle inactive accounts after some time? I know that the accounts are stored in an encrypted state and thus the email will not be able to be changed my Mozilla. Thanks.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Without being able to access those email accounts, it will not be possible to delete those Firefox Accounts.

I am not aware of how long "dormant" accounts stay open, but you may (if you are a citizen if the respective legislative geographies) make a request under the guidance in https://support.mozilla.org/en-US/kb/information-eu-eea-swiss-and-california-users