Showing questions tagged:

Can we disable the (video site) is in full screen mode box?

I think everyone knows how to get out of full screen mode by now, so can you either remove it or let us disable that little box that always shows when you go full screen … (read more)

I think everyone knows how to get out of full screen mode by now, so can you either remove it or let us disable that little box that always shows when you go full screen for a video?

Open 2

Gear Icon is new and I don't want it!

Recently a "gear" icon has appeared on the bottom left of my screen while using Mozilla. It relates to moving the tabs. I don't want to do anything with my tabs. How c… (read more)

Recently a "gear" icon has appeared on the bottom left of my screen while using Mozilla. It relates to moving the tabs. I don't want to do anything with my tabs. How can I get rid of the icon? The icon reduces the horizontal screen space available. I have a small laptop so this small amount of space is important.

Thanks for your help! Cindy

Solved 5 1 209

Secure Connection Failed” after SSL certificate was re-issued – cannot clear cached certificate

Subject: Persistent “Secure Connection Failed” after SSL certificate was re-issued – cannot clear cached certificate Hello Firefox Support, I am experiencing a persistent… (read more)

Subject: Persistent “Secure Connection Failed” after SSL certificate was re-issued – cannot clear cached certificate Hello Firefox Support, I am experiencing a persistent SSL certificate problem that only occurs in Firefox. Background

Domain: j3tourshongkong.com (and www.j3tourshongkong.com) The domain was recently moved to a redirect service (redirect.pizza) A new valid SSL certificate was issued by Let’s Encrypt via the redirect service The certificate is confirmed working by the certificate issuer and by redirect.pizza support

Current situation

HTTPS works correctly in Chrome, Edge, Safari, and on mobile browsers HTTPS works correctly on the same computer when using Chrome In Firefox (both normal and Private windows) I continue to receive “Secure Connection Failed / Not Secure”

What I have already tried

Cleared cookies and site data for the domain Cleared all recent history (including cache) Tested in a Private Window Restarted Firefox multiple times

None of these steps resolved the issue in my current Firefox profile. It appears Firefox has cached the previous (invalid) certificate state and is not refreshing it, even though a valid certificate is now being presented by the server. Could you please advise:

Is there a more thorough way to force Firefox to discard a cached SSL certificate for a specific domain? Or is this a known issue that requires a fix on the Firefox side?

I am happy to provide any additional technical details or screenshots if needed. Thank you for your help. Best regards, Jamie Lloyd

Open 11

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (read more)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 10 7 2178

Firefox tab moving is no longer working, version 153

Before when I was on 152.0.6, everything was working great and once I updated, tab dragging is disabled even though in about:config the value is set to true, meaning it s… (read more)

Before when I was on 152.0.6, everything was working great and once I updated, tab dragging is disabled even though in about:config the value is set to true, meaning it should work. One thing is that if you drag it, there will be a white box for a split second then nothing, and it sometimes moves 1mm and then snaps back.

Open 10

Password manager keeps changing a website address

I have an unusual problem. Password manager keeps dropping the last 4 letters of a website. It is a login portal for specific court case ao it must be correct. The addres… (read more)

I have an unusual problem. Password manager keeps dropping the last 4 letters of a website. It is a login portal for specific court case ao it must be correct. The address it keeps going to is not the correct portal. the correct address is "https://www.secure-portal.com.au/tca" but as soon as I press save it changes to "https://www.secure-portal.com.au" completely different place and I cannot login from here. Does anyone have any ideas ??

Open

Getting logged out of Firefox every time I shut it down.

Why am I getting logged out of Firefox every time I shut it down. I am getting tired of having to put my username and password in every time. Honestly very close to swi… (read more)

Why am I getting logged out of Firefox every time I shut it down. I am getting tired of having to put my username and password in every time. Honestly very close to switching to a different browser. I have google searched the problem, tried every thing it has said, and nothing works.

Open 2

Please explain how Firefox destroys our data from an update that eliminated my bookmark toolbar and how to recover those bookmarks??

My Dell laptop with docking station and Firefox browser were working fine the evening of July 22 but on the afternoon of July 23 all my bookmarks on the toolbar were gone… (read more)

My Dell laptop with docking station and Firefox browser were working fine the evening of July 22 but on the afternoon of July 23 all my bookmarks on the toolbar were gone. I had not touched the laptop during that 16-20 hour interim. When not in use, I have my laptop off and unplugged. I also note (but cannot explain) that Mozilla has me contacting "my account" through Windows 10. I have not used Windows 10 in 3 years (or more). I have continuously used Windows 11 Pro during that time frame.

I have reviewed some of the articles and email exchanges between a volunteer and a Mozilla user whose bookmarks were also inexplicably deleted but found those exchanges confusing, Unfortunately, I'm concerned that I'll do something that further fouls up my system. Email is working fine (the new outlook) and the apps are working fine. Is there a way to recover my bookmarks toolbar? If not, please explain why. Also, since Mozilla seems to wipe out my bookmarks periodically (this is about the third time) what preventative measures are available.

Please post a response or contact David at < [redacted email from community support forum] >. Thank you to all that can help as well as those who can commiserate.

Open

I'm using Firefox on Windows 11, but the Home page widgets are missing and there's no widget option in Settings either; I've attached a screenshot—how can I restore them?

Title: Home page widgets are missing in Firefox on Windows 11 Hello, I'm having an issue with Firefox on Windows 11. The widgets on the Firefox Home page are not showing.… (read more)

Title: Home page widgets are missing in Firefox on Windows 11

Hello,

I'm having an issue with Firefox on Windows 11.

The widgets on the Firefox Home page are not showing. I also checked Settings, but I can't find any option related to widgets or Firefox Home customization. I've attached a screenshot showing the issue.

What I've tried:

-Restarted Firefox. -Checked Firefox Settings, but there is no widget option available. -The problem still persists.

Could someone help me understand why the widgets are missing and how I can restore them?

Thank you.

Open

All data is missing

About one to 3 weeks after I switched from windows, Fire fox changed my browser, and I lost all of my data. I hate my new browser, I am so mad That I reported this to the… (read more)

About one to 3 weeks after I switched from windows, Fire fox changed my browser, and I lost all of my data. I hate my new browser, I am so mad That I reported this to the FCC. I already view all Info. nothing helped.

Open 1