This thread was archived. Please ask a new question if you need help.
Browser support/hacked computer question.
Every time I click on a link from any browser page, I get a page that says to try again, like couldn't connect error message to the effect. Once I click on the try again button it loads just fine. Is this a browser issue or have I possibly been hacked and the hacker is getting my info forwarded to him/her causing the browser to not recognize the command, and then once I click try again it goes on like normal?
All Replies (2)
It's difficult to know what is happening outside of Firefox. Inside Firefox, you can at least test whether you get more normal link navigation with add-ons disabled. For example, you could test in Firefox's Troubleshoot Mode. In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Safe/Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
- (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
If Firefox is not running:
Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.