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Installing Firefox on a new computer

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  • Last reply by Paul

SmartTraveller
SmartTraveller
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The old laptop died suddenly after 6 years and had a Firefox account login email that no longer exists. I installed the Firefox app on the new device and logged into the account successfully. However, the confirmation email has gone to the old address that no longer exists.

I have a ton of bookmarks etc in the browser on the old machine which would be a disaster if I lost them

How can I change my email when I cant login without confirming?

Many thanks

The old laptop died suddenly after 6 years and had a Firefox account login email that no longer exists. I installed the Firefox app on the new device and logged into the account successfully. However, the confirmation email has gone to the old address that no longer exists. I have a ton of bookmarks etc in the browser on the old machine which would be a disaster if I lost them How can I change my email when I cant login without confirming? Many thanks

Chosen solution

Hi

Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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Paul
Paul
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Chosen Solution

Hi

Unfortunately there's no way to change or recover the email address associated with a Sync account. You would need to create a new account.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.