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why can't I sign into a website with my facebook account?

Posted

I used to be able to sign into a website by clicking on the "Sign in with Facebook Account" but now when I try to do that nothing happens... if I try to sign in using my google account it will do it. I want the site I am using to be able to sign in with my facebook account. Could you please help, I have no idea why I can sign in with my facebook account. I have tried numerous things including deleting some add-on's in firefox but that didn't seem to help either.

Thank you kindly for your time NJB

I used to be able to sign into a website by clicking on the "Sign in with Facebook Account" but now when I try to do that nothing happens... if I try to sign in using my google account it will do it. I want the site I am using to be able to sign in with my facebook account. Could you please help, I have no idea why I can sign in with my facebook account. I have tried numerous things including deleting some add-on's in firefox but that didn't seem to help either. Thank you kindly for your time NJB

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

cor-el
  • Top 10 Contributor
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17679 solutions 159906 answers

Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions in "Tools -> Page Info -> Permissions" *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Helpful Reply

thank you kindly for responding, I appreciate it.

thank you kindly for responding, I appreciate it.