Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Problem syncing from old computer to new

user1082951
user1082951
more options

I used FF 27 or 28 and created a Sync account on it for all my stuff. Then I had to reinstall my Windows and thought I can get all my stuff from the Sync account but for the new Windows instance I installed the latest version of FF which is #29 and I can't log in to my Sync account any more -- it says "Unknown account". But my account is able to to log me in here: https://account.services.mozilla.com/ How can I get all my old bookmarks and passwords back from the sync account? I know my account's username and password but obviously i didn't memorize the recovery key and I didn't even realize I had one.

I used FF 27 or 28 and created a Sync account on it for all my stuff. Then I had to reinstall my Windows and thought I can get all my stuff from the Sync account but for the new Windows instance I installed the latest version of FF which is #29 and I can't log in to my Sync account any more -- it says "Unknown account". But my account is able to to log me in here: https://account.services.mozilla.com/ How can I get all my old bookmarks and passwords back from the sync account? I know my account's username and password but obviously i didn't memorize the recovery key and I didn't even realize I had one.

Vahaolana nofidina

Tyler posted a link to the instructions for updating to the newSync. If you can't follow those instructions due to an OS re installation, I don't know how we can help you.

Do you have any other machines connected to that Sync account?

If not, Sync wasn't intended to be used as a "cloud" for one machine. The system and the upgrade process to the new version of Sync isn't set up to work as you are trying to use it.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

user633449
user633449
more options

Firefox 29 has a totally new way to Sync that is much easier and reliable than the old method. You do need to have all your machines on Firefox 29, so go ahead and update them all now.

Then read Sync your Firefox bookmarks, history, passwords and more

user1082951
user1082951 Tompon'ny fanontaniana
more options

Thank you for your answer, but this doesn't solve my problem. The thing is that I cannot access my old Firefox (it was version 27 or 28), because I had to reinstall Windows on that laptop where the that particular Firefox was running. So I cannot upgrade it to Firefox 29 or unlink that device. Because I have reinstalled the OS and the old device doesn't exist in that sense. And when I tried to log in to my Sync account on the reinstalled Windows (on the same physical laptop) using my Sync account credentials, I got the error I mentioned before.

Why do I get that error message if my user account credentials are the same and are correct? How can I retrieve all my bookmarks and passwords from my Sync account that I created with my older Firefox?

the-edmeister
the-edmeister
  • Moderator
more options

Vahaolana Nofidina

Tyler posted a link to the instructions for updating to the newSync. If you can't follow those instructions due to an OS re installation, I don't know how we can help you.

Do you have any other machines connected to that Sync account?

If not, Sync wasn't intended to be used as a "cloud" for one machine. The system and the upgrade process to the new version of Sync isn't set up to work as you are trying to use it.

whereismyaccount
whereismyaccount
more options

I have the same problem and I really need those bookmarks.

How can we get the bookmarks from he old account?