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After update wants password to install new helper tool but doesn't accept password

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link.

Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first.

And 'round and 'round I go. How do I regain access to my desktop browser?

Thanks.

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link. Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first. And 'round and 'round I go. How do I regain access to my desktop browser? Thanks.

All Replies (2)

Can you attach a screenshot of this password request?

Mametraha fanontaniana

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