Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

receiving illegible and encrypted emails (not bitdefender)

  • 5 valiny
  • 0 manana an'ity olana ity
  • 24 views
  • Valiny farany nomen'i christ1

more options

Hello, Since last night, we've been receiving illegible and encrypted emails, as shown in the attached screenshot. Please help us resolve this problem, as we are professionals for whom emails are vital. Thank you in advance. Sincerely, G.BOSSERT ITD

Hello, Since last night, we've been receiving illegible and encrypted emails, as shown in the attached screenshot. Please help us resolve this problem, as we are professionals for whom emails are vital. Thank you in advance. Sincerely, G.BOSSERT ITD
Sarin'efijery napaingotra

Novain'i Wayne Mery t@

All Replies (5)

more options

You are using bitdefender?

If so, In Bitdefender -> Protection -> Online Threat Prevention -> toggle off the setting Encrypted web scan. Restart computer and Thunderbird.

Does that help?

Helpful?

more options

No we don't use bitdefender

Helpful?

more options

itd said

No we don't use bitdefender

What then? spamassassin? Anything else?

Helpful?

more options

You might think you don't but sometimes it's an extension. Double check.

In the meantime, you can always revert back to using your webmail access from the provider that feeds your Thunderbird. So, you can still get clean mail and send from there. It just won't be fully synched.

Helpful?

more options

In the main TB window try View (Alt-V) - Headers - Normal.

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.