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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.
Solved Natao arisiva

New version of Firefox, total loss of data

STRINGENCE1 replied
STRINGENCE1

Hello,

My version of Firefox started to malfunction.

Found the latest version of Firefox available, and installed it.

Resulted in total loss of data, I lost all bookmarks, passwords, and add-ons.

A folder called "Old Firefox data" was created on my desktop.

Is there still a chance to recover my data?

Why was all data lost?

//

Hello, My version of Firefox started to malfunction. Found the latest version of Firefox available, and installed it. Resulted in total loss of data, I lost all bookmarks, passwords, and add-ons. A folder called "Old Firefox data" was created on my desktop. Is there still a chance to recover my data? Why was all data lost? //

All Replies (3)

Yes, you can recover it.

Vahaolana Nofidina

about:profiles did not show the older profile.

Used copy between folders.