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Why can i not fix firefox hanging and unresponsive using firefox troubleshooting methods

  • 3 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

Blondie13
Blondie13
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Hi Every web page i open/use, Firefox hangs and becomes unresponsive. It does this 10 times or more while i am trying to browse. I have gone through every step in the troubleshooting issues one by one and several times. I have uninstalled and reinstalled Firefox several times. I have checked CPU, RAM and every other three letters available. It has hung, been unresponsive, and had white screen 15 times+ while i have been writing this. I have had my computer taken away and looked at by computer techs, they say it is fine now. No viruses, relevant Malware and relevant security attached. I use windows 7 premium. This has all just started in the past few months. Laptop is only 18 months old.

Hi Every web page i open/use, Firefox hangs and becomes unresponsive. It does this 10 times or more while i am trying to browse. I have gone through every step in the troubleshooting issues one by one and several times. I have uninstalled and reinstalled Firefox several times. I have checked CPU, RAM and every other three letters available. It has hung, been unresponsive, and had white screen 15 times+ while i have been writing this. I have had my computer taken away and looked at by computer techs, they say it is fine now. No viruses, relevant Malware and relevant security attached. I use windows 7 premium. This has all just started in the past few months. Laptop is only 18 months old.

All Replies (3)

kobe
kobe
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Have you tried to disable hardware acceleration?

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

If this didnt work, can you post what you have tried to fix this problem.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Since so many sites use Flash, could you try the following if you haven't already done it for some other reason:

Disable the Flash Player's protected mode as described in this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

cor-el
cor-el
  • Moderator
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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.