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can not access Mozilla VPN, doesn't recognize password and never sends email to change to new one.

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  • Last reply by Denys
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horsesed
horsesed

I've been paying Mozilla for quite some time and have never been able to access it. When signing in it does not accept password that I have written down. When using prompt to change password, I enter email and am told an email with security numbers will be sent within 10 minutes. It never arrives. I look in junk and check filtered mail.

I've been paying Mozilla for quite some time and have never been able to access it. When signing in it does not accept password that I have written down. When using prompt to change password, I enter email and am told an email with security numbers will be sent within 10 minutes. It never arrives. I look in junk and check filtered mail.

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Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the account connected to your subscription (if not already) and then use this link to submit your question.

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