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bookmarks issue

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  • Last reply by gm3167

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I seem to have lost all of my bookmarks & i have tried to Import and backup / restore in manage bookmarks tab but all i get is a message "unable to process the backup file" plus when i tried to bookmark a web page by clicking on the Star bookmark icon nothing happens now for some reason. Was there an update as this only just started around 2 days ago

I seem to have lost all of my bookmarks & i have tried to Import and backup / restore in manage bookmarks tab but all i get is a message "unable to process the backup file" plus when i tried to bookmark a web page by clicking on the Star bookmark icon nothing happens now for some reason. Was there an update as this only just started around 2 days ago

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If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

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i have found the file that contains the info 15 listed bookmark files so what do i need to do with them. Also why cant I bookmark any web page via clicking on the "star" icon now, even CtrI+D doesn't work.

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