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One of my existing Addresses will not set up as additional EMail account

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by bravedan

bravedan
bravedan
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New laptop Win11.

Thunderbird installed and running, two differing ISP EMail addresses working.

Third address of four (fourth not yet tried) will not set, claims wrong user name/password.

This Email address (Sky as in Yahoo!) works perfectly on two other laptops under Outlook, it also works perfectly online from browser. So username/password is correct beyond doubt.

Possible complication (?) being while a Sky account address, login user name is an EMail for a different ISP's address. Did not have to do anything diff to basic login elsewhere though.

Ideas please?

New laptop Win11. Thunderbird installed and running, two differing ISP EMail addresses working. Third address of four (fourth not yet tried) will not set, claims wrong user name/password. This Email address (Sky as in Yahoo!) works perfectly on two other laptops under Outlook, it also works perfectly online from browser. So username/password is correct beyond doubt. Possible complication (?) being while a Sky account address, login user name is an EMail for a different ISP's address. Did not have to do anything diff to basic login elsewhere though. Ideas please?

All Replies (2)

Matt
Matt
  • Top 10 Contributor
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I am guessing it is the penchant yahoo has for sharing cookies even though it is not setting up a "yahoo" address that is the problem here. (one of the already set up account uses yahoo as well is my assumption.

Go to setting on the menu ☰ > Settings search for cookies. Click the Show Cookies button Clear them and try again.

bravedan
bravedan Question owner
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Matt,

Thanks, but still Authentication error.

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