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Account junk mail filtering turned off (AFAICT), email addresses in address book, mail manually marked "Not junk", thunderbird still moves it to junk.

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  • Last reply by Matt

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I thought for sure that Xfinity was moving messages to junk despite everything. It turns out Thunderbird is doing it. I turned off every setting I could find to keep TB from trying to filter junk. I reset training data. Still perfectly normal messages are sent to junk, and *even marking it as NOT junk, and even the address in the address book* TB moves the message to junk.

I thought for sure that Xfinity was moving messages to junk despite everything. It turns out Thunderbird is doing it. I turned off every setting I could find to keep TB from trying to filter junk. I reset training data. Still perfectly normal messages are sent to junk, and *even marking it as NOT junk, and even the address in the address book* TB moves the message to junk.

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You are missing a very common and unruly third option. Does you antivirus product have a spam/scam settings or toolbar? I find many of the folks complaining about Thunderbird junk filtering have installed a third party antivirus that thinks it is a spam filtering tool. Kaspersky is one that I know integrates such a spam tool.

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