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Amazon music, Prime Video, Spotify not working on Firefox.

vaibhav.gupta.mwp
vaibhav.gupta.mwp
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I am using Latest version of Firefox (139.0.1 - 64 Bit). I have tried the "hardware acceleration" option on/off and Safe Mode as well. None of it can make Prime Video, Amazon Music or Spotify work! Surprisingly, the podcasts work in Amazon music but not the songs.

I am able to use these in Chrome.

Thanks in advance for the possible resolution steps!

I am using Latest version of Firefox (139.0.1 - 64 Bit). I have tried the "hardware acceleration" option on/off and Safe Mode as well. None of it can make Prime Video, Amazon Music or Spotify work! Surprisingly, the podcasts work in Amazon music but not the songs. I am able to use these in Chrome. Thanks in advance for the possible resolution steps!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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These sound like services that use DRM. See: Watch DRM content on Firefox.

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vaibhav.gupta.mwp
vaibhav.gupta.mwp Question owner
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Thank you so much, jscher2000 ! The DRM was already enabled and correct plugin (Widevine) was also installed. I disabled and re-enabled them but nothing happened. When I play a song, the "playing graphic" starts moving (1st circle) but the song doesn't play (2nd circle - stays at 00:00) and I also don't get any error.

I can play podcasts in Amazon music without problem on Firefox!

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