Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account Recovery for Lost Authenticator

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by TechHorse

more options

I have lost access to my account as well as the associated authenticator. Is there a procedure in place to recover my account under these circumstances?

I have lost access to my account as well as the associated authenticator. Is there a procedure in place to recover my account under these circumstances?

All Replies (1)

more options

Muhammad, the available recovery options are listed here: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication