Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem signing in

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Eve

alextonne
alextonne
more options

I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

All Replies (1)

Eve
Eve
more options

Unfortunately, having lost access to the authenticator and the recovery codes, you'll have to resort to making a new sign up.

See this article: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication#w_i-lost-my-two-step-authentication-device-canaot-find-recovery-codes-and-donaot-have-a-logged-in-device