Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

Slack is no longer working after installing Firefox 57

hansvl replied
hansvl

It loads a channel, however it fails to display left-hand channel list and private conversation lists. After some time I see a box stating "Connection trouble" with following advise "Apologies, we’re having some trouble with your WebSocket connection. We’ve seen this problem clear up with a restart of your browser, a solution which we suggest to you now only with great regret and self-loathing."

Needless to say I tried the advise, without any luck...

It loads a channel, however it fails to display left-hand channel list and private conversation lists. After some time I see a box stating "Connection trouble" with following advise "Apologies, we’re having some trouble with your WebSocket connection. We’ve seen this problem clear up with a restart of your browser, a solution which we suggest to you now only with great regret and self-loathing." Needless to say I tried the advise, without any luck...

All Replies (1)

Chosen Solution

Ok seems to have been a Slack outage (https://status.slack.com/2017-11/04edf84fec7c6d80), that collided with me updating Firefox.