Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Realchat software & FF cache issue

  • 6 replies
  • 6 have this problem
  • 1 view
  • Last reply by Tropod

Tropod
Tropod
more options

hi,

I've gone through all the troubleshooting I can & have pinpointed the issue down to resetting of cache. Firefox is not properly loading realchat software or something is causing a problem.

Issue: This websites chat http://www.realchat.com/chat.php loads, but only once. Each time there after it will not load properly (blank page - reload or reload frame won't work), unless FF cache is cleared, each time. I've tried to search for cache location to troubleshoot the issue further but everything I've come across only provides details on how to re-locate it.

My specs; Win7 64 bit (on new OS install). Firefox 28. Flash 13.0.0.182. Java: v7, u55. FF/cache size: 350MB - more than enough. All/most settings are at defaults.

I've gone through all other plugins, add-ons, even tried safe mode etc etc. Only clearing cache or resetting FF works. But I have to do it everytime after loading the above chat. EDIT: I've also reinstalled FF, this doesn't fix problem.

hi, I've gone through all the troubleshooting I can & have pinpointed the issue down to resetting of cache. Firefox is not properly loading realchat software or something is causing a problem. Issue: This websites chat http://www.realchat.com/chat.php loads, but only once. Each time there after it will not load properly (blank page - reload or reload frame won't work), unless FF cache is cleared, each time. I've tried to search for cache location to troubleshoot the issue further but everything I've come across only provides details on how to re-locate it. My specs; Win7 64 bit (on new OS install). Firefox 28. Flash 13.0.0.182. Java: v7, u55. FF/cache size: 350MB - more than enough. All/most settings are at defaults. I've gone through all other plugins, add-ons, even tried safe mode etc etc. Only clearing cache or resetting FF works. But I have to do it everytime after loading the above chat. EDIT: I've also reinstalled FF, this doesn't fix problem.

Modified by Tropod

All Replies (6)

Hossain Al Ikram
Hossain Al Ikram
more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

Tropod
Tropod Question owner
more options

Yes holding shift whilst reload works. But that doesn't solve the root of the issue. I still have to do this each time, which constitutes a bug/flaw of some sort.

End-users shouldn't have to go through so much trouble or having to do this all the time to get something like this to work. And I consider myself tech-savy.

the-edmeister
the-edmeister
  • Moderator
more options

Tropod,

Try RealChat user help for problems with their software.
http://www.realchat.com/chat-help.php

http://www.realchat.com/support.php

Tropod
Tropod Question owner
more options

Yes I had/have contacted them also.

Thank for your assistance.

Moses
Moses
  • Moderator
more options

Tropod:

Is it safe to assume that this has been solved by RealChat themselves?

Tropod
Tropod Question owner
more options

No, very unlikely. I actually contacted them prior to posting the issue here and am still yet to hear back from them, at all.

Modified by Tropod