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When I click "Tools" and then "Options" Firefox freezes instead of opening the Options dialog box. What can I do?

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by Taruno

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No more details, this is it: it freezes when trying to open "Options" from the Tools drop-down menu.

No more details, this is it: it freezes when trying to open "Options" from the Tools drop-down menu.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can check for problems with preferences.
Rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can check for problems with preferences.
Rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

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Thanks Cor-el!! It's over! Taruno