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certain website items are not loading in firefox. could be a javascript issue?

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by mikeytib

mikeytib
mikeytib
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i am not able to click on certain links on websites. expedia.com is one of them. if i search for a flight it comes up with a few flights but when i click on one to see more information it doesnt go anywhere. also if i try to change the date via the calendar at the top of the page it would let me select a day. also if i try to view the full map at foodtruckfiesta.com i cant grab the map to move it around. we have 20 identical machines that have not trouble with these sites except for 2 or 3 of them. they are all updated and virus free. other browsers work just fine.

i am not able to click on certain links on websites. expedia.com is one of them. if i search for a flight it comes up with a few flights but when i click on one to see more information it doesnt go anywhere. also if i try to change the date via the calendar at the top of the page it would let me select a day. also if i try to view the full map at foodtruckfiesta.com i cant grab the map to move it around. we have 20 identical machines that have not trouble with these sites except for 2 or 3 of them. they are all updated and virus free. other browsers work just fine.

All Replies (4)

Microrobot
Microrobot
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

mikeytib
mikeytib Question owner
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Thank you but I have already tried the standard fixes. It is not an extension or add-on. i have completely removed and re-installed firefox. created a new profile. re-registered the javascript dll files.i even put the computer itself into safe mode to see if that helps. but it didn't.

mikeytib
mikeytib Question owner
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The reset has been tried as well. Doesn't help at all.