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firefox crashes anytime google is opened

Kristine3136
Kristine3136
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I've removed google desktop. Still no resolution....everytime google is opened, firefox crashes. My son is using Google chrome for a school account and we need to be able to use both together.

I've removed google desktop. Still no resolution....everytime google is opened, firefox crashes. My son is using Google chrome for a school account and we need to be able to use both together.

All Replies (2)

iamjayakumars
iamjayakumars
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Kristine3136
Kristine3136 Question owner
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bp-c58bf83e-a8c8-473b-b48f-7de1c212121012/9/201210:10 PMbp-437099a2-1b95-4b0e-a19e-ae51b212121012/9/20127:27 PMbp-27a85e5d-bf72-4448-8473-d6209212121012/9/20127:21 PMbp-0057fc0c-dbf6-4ae0-ba0e-b3abf212121012/9/20127:21 PMbp-d7af6d2c-7572-45c5-b2f7-10612212120912/9/20126:57 PM

These are the last 5 crash reports I have gotten. I'm getting frustrated because I've never had any issues until about 2-3 weeks ago.

Please help!