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Flash crashing since Flash update to 11.5 and Firefox update to 17.

Posted

About 4 days ago, Adobe Flash Player updated to 11.5 and started crashing multiple times a day. So when Firefox updated to 17 today, I immediately uninstalled Firefox and reinstalled the new versions in hope that the problems would be fixed. When that wasn't the case, I followed all the steps for Flash 11.3 and nothing has worked. This is only happening in Firefox. Flash works fine in Google Chrome and in Internet Explorer. My school's primary requirement is that I use Firefox with Flash to do my schoolwork. This is an issue if I have to restart Firefox multiple times during my session. 25% of all Flash crashes also crash Firefox. I need help soon.

About 4 days ago, Adobe Flash Player updated to 11.5 and started crashing multiple times a day. So when Firefox updated to 17 today, I immediately uninstalled Firefox and reinstalled the new versions in hope that the problems would be fixed. When that wasn't the case, I followed all the steps for Flash 11.3 and nothing has worked. This is only happening in Firefox. Flash works fine in Google Chrome and in Internet Explorer. My school's primary requirement is that I use Firefox with Flash to do my schoolwork. This is an issue if I have to restart Firefox multiple times during my session. 25% of all Flash crashes also crash Firefox. I need help soon.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • 4.1.10329.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
13.2.0.5
false
avg@toolbar
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://www.facebook.com/
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
extensions.lastAppVersion
17.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353164253
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 430
Vendor ID
0x10de
Device ID
0x0de1
Adapter RAM
2047
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

justlou 0 solutions 15 answers

I downgraded from 17 to 16.0.2, and Firefox works as it should with all sites, including Flash.

I downgraded from 17 to 16.0.2, and Firefox works as it should with all sites, including Flash.
crazycappy 0 solutions 34 answers

How did you downgrade Firefox back to 16.0.2?

How did you downgrade Firefox back to 16.0.2?
gavinchou 0 solutions 1 answers

Hi crazycappy, if you wanna change mms.cfg, you should make sure your current user account is in the Administrators group, run cmd.exe as Adminitrator and type in attrib -s -h -r C:\Windows\System32\Macromed\Flash\mms.cfg here is an example that to change the property of the file, then you can change the file as you will, you should be careful when you manipulate the files in system directory

Gavin

Hi crazycappy, if you wanna change mms.cfg, you should make sure your current user account is in the Administrators group, run cmd.exe as Adminitrator and type in attrib -s -h -r C:\Windows\System32\Macromed\Flash\mms.cfg here is an example that to change the property of the file, then you can change the file as you will, you should be careful when you manipulate the files in system directory Gavin
justlou 0 solutions 15 answers

"How did you downgrade Firefox back to 16.0.2? "

Uninstalled 17, and installed 16.

"How did you downgrade Firefox back to 16.0.2? " Uninstalled 17, and installed 16.
GuitarAnthony 0 solutions 4 answers

I'm just gonna use Chrome until Mozilla, Adobe or both fix the problem. I can't keep rebooting my PC when things go wonky and I'm trying to work.

I'm just gonna use Chrome until Mozilla, Adobe or both fix the problem. I can't keep rebooting my PC when things go wonky and I'm trying to work.
barrco 0 solutions 5 answers

I have repaired this problem. The problem is with Realplayer. It must be removed completely in order for flash to work with Firefox.

"The RealPlayer functionality, Downloading & Recording, has compatibility issues with Flash Player 11.3. If RealPlayer is installed, Flash Player content does not appear. YouTube provides an error message when you try to watch a video." Flash Player Help / Issues | Flash Player 11.3 | Mozilla Firefox

I have repaired this problem. The problem is with Realplayer. It must be removed completely in order for flash to work with Firefox. "The RealPlayer functionality, Downloading & Recording, has compatibility issues with Flash Player 11.3. If RealPlayer is installed, Flash Player content does not appear. YouTube provides an error message when you try to watch a video." [http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html Flash Player Help / Issues | Flash Player 11.3 | Mozilla Firefox]
crazycappy 0 solutions 34 answers

But WHAT IF you don't have Real Player installed like I don't? Then what? You're screwed?

But WHAT IF you don't have Real Player installed like I don't? Then what? You're screwed?
barrco 0 solutions 5 answers

I hate to say this, but I really don't know. Once I solved my problem, I stopped looking for a solution. Have you checked your firefox addins? I found a realplayer addin that I had to remove also.

I hate to say this, but I really don't know. Once I solved my problem, I stopped looking for a solution. Have you checked your firefox addins? I found a realplayer addin that I had to remove also.
crazycappy 0 solutions 34 answers

Yes and I do not have Real Player add on. Majority of the solutions that is listed DOES NOT WORK. And I don't know how to uninstall Firefox 17 and install Firefox 16. So in other words, I'm f***ed.

Edited for language. See Forum rules and guidelines. aw

Yes and I do not have Real Player add on. Majority of the solutions that is listed DOES NOT WORK. And I don't know how to uninstall Firefox 17 and install Firefox 16. So in other words, I'm f***ed. <sub>''Edited for language. See [[Forum rules and guidelines]]. aw''</sub>

Modified by AliceWyman

barrco 0 solutions 5 answers

Here is a couple links to older versions of Firefox

Firefox 3.6

Firefox 16

One other thing you could try is installing Real Player and then uninstall.

Here is a complete list of all versions of FF. Remember: Using old versions of Firefox poses a significant security risk.

https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/

Here is a couple links to older versions of Firefox [https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/3.6.28/win32/en-US/Firefox%20Setup%203.6.28.exe Firefox 3.6] [https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/16.0.2/win32/en-US/Firefox%20Setup%2016.0.2.exe Firefox 16] One other thing you could try is installing Real Player and then uninstall. Here is a complete list of all versions of FF. Remember: Using old versions of Firefox poses a significant security risk. https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/

Modified by barrco

crazycappy 0 solutions 34 answers

That didn't help either. Trying to install it and I keep getting "Firefox needs to be closed in order to complete the installation. Please close Firefox." I closed everything I had open, even for 20 minutes and I STILL get that message.

That didn't help either. Trying to install it and I keep getting "Firefox needs to be closed in order to complete the installation. Please close Firefox." I closed everything I had open, even for 20 minutes and I STILL get that message.
barrco 0 solutions 5 answers

Press CTL + ALT + Delete (task manager} and kill it in the process tab, simply find firefox and click end process. it will give you a warning but ignore it.

We will get you through this!

Press CTL + ALT + Delete (task manager} and kill it in the process tab, simply find firefox and click end process. it will give you a warning but ignore it. We will get you through this!

Modified by barrco

crazycappy 0 solutions 34 answers

LOOK!!! STOP!!! UNLESS YOU'RE A LICENSED TECHNICIAN WITH EITHER ADOBE OR FIREFOX, ENOUGH!!! I'M F***ING FED UP WITH SOLUTIONS THAT DON'T F***ING WORK!!! UNLESS FIREFOX OR ADOBE GETS OFF THEIR FAT ASSES WHILE SITTING IN A D***ED CUBICLE AND FIX THIS S***, ENOUGH!!!!!

Edited for language. See Forum rules and guidelines. aw

LOOK!!! STOP!!! UNLESS YOU'RE A LICENSED TECHNICIAN WITH EITHER ADOBE OR FIREFOX, ENOUGH!!! I'M F***ING FED UP WITH SOLUTIONS THAT DON'T F***ING WORK!!! UNLESS FIREFOX OR ADOBE GETS OFF THEIR FAT ASSES WHILE SITTING IN A D***ED CUBICLE AND FIX THIS S***, ENOUGH!!!!! <sub>''Edited for language. See [[Forum rules and guidelines]]. aw''</sub>

Modified by AliceWyman

barrco 0 solutions 5 answers

Whatever dude. Just trying to help.

Whatever dude. Just trying to help.
crazycappy 0 solutions 34 answers

AT THIS POINT AFTER A MONTH THERE IS NO HELP!!!

AT THIS POINT AFTER A MONTH THERE IS '''NO HELP!!!'''
ThinkBachs 0 solutions 3 answers

I've had it with Firefox as well.

Suffering with this for months now with no relief. It really sucks when all the great plugins and the work that so many have put into developing them are going to be wasted as I and many others move on to something else.

My business relies on me being able to have a stable web browser, and I couldn't tout FF enough in the past. Now it's a ripped garbage bag dripping rotten putrid ooze all over the brand new living room carpet.

Good bye Firefox, it's been fun while it lasted.

I've had it with Firefox as well. Suffering with this for months now with no relief. It really sucks when all the great plugins and the work that so many have put into developing them are going to be wasted as I and many others move on to something else. My business relies on me being able to have a stable web browser, and I couldn't tout FF enough in the past. Now it's a ripped garbage bag dripping rotten putrid ooze all over the brand new living room carpet. Good bye Firefox, it's been fun while it lasted.
crazycappy 0 solutions 34 answers

To be quite honest ThinkBachs? I don't think ANY of the Firefox technicians or ANYBODY of Firefox for that matter reads these complaints. If they did they would've SERIOUSLY take them to heart and join forces with ADOBE's techs and fix this CRAP of theirs.

To be quite honest ThinkBachs? I don't think '''ANY''' of the Firefox technicians or '''ANYBODY''' of Firefox for that matter reads these complaints. If they did they would've '''SERIOUSLY''' take them to heart and join forces with ADOBE's techs and fix this '''CRAP''' of theirs.

Modified by crazycappy

ThinkBachs 0 solutions 3 answers

I know, it just feels good to vent. My very last ditch effort is to use Your Uninstaller to remove FF and custom install 16.1 something or other with no auto update. We shall see, so far so good...

Actually, I went a bit further back: Thank you for using OldApps. Your download will start automatically If not please click here: Firefox 15.0.1 (16.97 MB)

I know, it just feels good to vent. My very last ditch effort is to use Your Uninstaller to remove FF and custom install 16.1 something or other with no auto update. We shall see, so far so good... Actually, I went a bit further back: Thank you for using OldApps. Your download will start automatically If not please click here: Firefox 15.0.1 (16.97 MB)

Modified by ThinkBachs

crazycappy 0 solutions 34 answers

I vented a couple of days before Christmas with someone who THINKS they're a technician and swore. Most of the words were edited, but you get the gist of the message.

I vented a couple of days before Christmas with someone who THINKS they're a technician and swore. Most of the words were edited, but you get the gist of the message.
Chris Ilias
  • Moderator
357 solutions 1951 answers

I'm having trouble understanding why this thread hasn't been locked. :)

Sometimes people take part in pre-existing threads, because they think their problem, and more importantly the cause of their problem, is the same as the question owner. Half the time, it's not the same cause, and posting unhelpful replies makes it harder for people to help (having to read through pages of venting).
If you need help and are not the person who started this thread, it's best to use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.

More people might start using it for their own questions, so I'm going to lock it.

If you're just looking to vent, use the Submit Feedback item in the Help menu. That info gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues. That data along with data from the support forum is then presented in the weekly Firefox delivery meeting.

I'm having trouble understanding why this thread hasn't been locked. :) Sometimes people take part in pre-existing threads, because they think their problem, and more importantly the cause of their problem, is the same as the question owner. Half the time, it's not the same cause, and posting unhelpful replies makes it harder for people to help (having to read through pages of venting).<br/> If you need help and are not the person who started this thread, it's best to use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup. More people might start using it for their own questions, so I'm going to lock it. If you're just looking to vent, use the ''Submit Feedback'' item in the Help menu. That info gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues. That data along with data from the support forum is then presented in the weekly Firefox delivery meeting.