Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to select an option in drop down boxes in Firefox (IE working fine) and when trying to close a popup box I only select what's behind it

  • 2 replies
  • 8 have this problem
  • 1 view
  • Last reply by minooka01

more options

I can scroll through a drop down box to get to my selection and chose by 'enter', however I can't use my mouse to select my choice.

I also can't close some boxes such as a download box or even a second screen. What I end up clicking on whatever is behind the screen but the box on top doesn't go behind the screen underneath even. I restarted in safe mode and still had the issue.

IE is working fine. (Cruel trick with the drop down box below!)

I can scroll through a drop down box to get to my selection and chose by 'enter', however I can't use my mouse to select my choice. I also can't close some boxes such as a download box or even a second screen. What I end up clicking on whatever is behind the screen but the box on top doesn't go behind the screen underneath even. I restarted in safe mode and still had the issue. IE is working fine. (Cruel trick with the drop down box below!)

All Replies (2)

more options

Try to disable hardware acceleration in Firefox.

more options

Sadly that didn't work. I actually tried that yesterday playing around with responses I found on google.