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can not open hotmail emails with firefox. After this happened I was able to use Explorer for 2 days. Now I can't even use that.

Posted

I can see my email page but can do nothing with it. I have resarted the programs and disabled plugins. Nothing works.

I can see my email page but can do nothing with it. I have resarted the programs and disabled plugins. Nothing works.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

5 days ago

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 4.1.10329.0
  • Photodex Presenter Plugin 5,00,0,3222
  • iTunes Detector Plug-in
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Ask Toolbar
3.15.2.23037
false
toolbar@ask.com
AVG Do Not Track
12.0.0.2189
false
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
AVG Safe Search
12.0.0.2191
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Spam Free Search Bar
1.0
false
{00f12770-e60e-4dc6-9105-425bface7c73}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.msn.com/
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.zoom.full
false
extensions.lastAppVersion
15.0.1
font.size.variable.x-western
18
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=BAED120F-C6EC-449C-8C63-78FE8B036C65&apn_pt…
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1346796395
places.history.expiration.transient_current_max_pages
100637
places.history.expiration.transient_optimal_database_size
161018346
print.print_printer
HP Officejet 6300 series
print.printer_HP_Officejet_6300_series.print_bgcolor
false
print.printer_HP_Officejet_6300_series.print_bgimages
false
print.printer_HP_Officejet_6300_series.print_command
print.printer_HP_Officejet_6300_series.print_downloadfonts
false
print.printer_HP_Officejet_6300_series.print_edge_bottom
0
print.printer_HP_Officejet_6300_series.print_edge_left
0
print.printer_HP_Officejet_6300_series.print_edge_right
0
print.printer_HP_Officejet_6300_series.print_edge_top
0
print.printer_HP_Officejet_6300_series.print_evenpages
true
print.printer_HP_Officejet_6300_series.print_footercenter
print.printer_HP_Officejet_6300_series.print_footerleft
&PT
print.printer_HP_Officejet_6300_series.print_footerright
&D
print.printer_HP_Officejet_6300_series.print_headercenter
print.printer_HP_Officejet_6300_series.print_headerleft
&T
print.printer_HP_Officejet_6300_series.print_headerright
&U
print.printer_HP_Officejet_6300_series.print_in_color
true
print.printer_HP_Officejet_6300_series.print_margin_bottom
0.5
print.printer_HP_Officejet_6300_series.print_margin_left
0.5
print.printer_HP_Officejet_6300_series.print_margin_right
0.5
print.printer_HP_Officejet_6300_series.print_margin_top
0.5
print.printer_HP_Officejet_6300_series.print_oddpages
true
print.printer_HP_Officejet_6300_series.print_orientation
0
print.printer_HP_Officejet_6300_series.print_page_delay
50
print.printer_HP_Officejet_6300_series.print_paper_data
1
print.printer_HP_Officejet_6300_series.print_paper_height
11.00
print.printer_HP_Officejet_6300_series.print_paper_size_type
0
print.printer_HP_Officejet_6300_series.print_paper_size_unit
0
print.printer_HP_Officejet_6300_series.print_paper_width
8.50
print.printer_HP_Officejet_6300_series.print_reversed
false
print.printer_HP_Officejet_6300_series.print_scaling
0.80
print.printer_HP_Officejet_6300_series.print_shrink_to_fit
false
print.printer_HP_Officejet_6300_series.print_to_file
false
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_left
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_right
0
print.printer_HP_Officejet_6300_series.print_unwriteable_margin_top
0
privacy.cpd.sessions
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 4200
Vendor ID
0x1002
Device ID
0x9710
Adapter RAM
256
Adapter Drivers
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.640.0.0
Driver Date
7-14-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

user633449 1539 solutions 10745 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

Thank you, it did work

Thank you, it did work