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My google gmail keeps crashing

Barbara

Every time google crashes it gives me advice but crashes again before I have time to read the advice I use gmail and cannot open the gmail before it crashes

Every time google crashes it gives me advice but crashes again before I have time to read the advice I use gmail and cannot open the gmail before it crashes

All Replies (1)

Does it happen when you restart to Use Troubleshoot Mode in Firefox to avoid any addon interference?

In case the crash logs are getting uploaded there might be a clue in there, please follow the steps below to post crash IDs to help understand more about your crash:

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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