Firefox crashes and YouTube playback error after update
Hi,
After updating Firefox, I can no longer play YouTube videos, and tabs frequently crash. - Error message: "An error occurred. Please try again later." - Issue persists after Firefox Refresh (about:support). - Google Chrome plays YouTube videos normally without any issues. - Security software (Kaspersky) is installed.
Crash Report ID: 87813821-dd94-4e47-816c-1c62f4f0c0c3
Could you please advise how to resolve this issue?
Thank you.
All Replies (3)
Chosen Solution
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi Paul,
Thank you for your response. Here are the 5 most recent submitted crash report IDs as requested:
bp-affe3214-ddcb-4fd9-851d-a93e90261015 2026/10/15 (木) 22:32 表示 bp-82cee0d5-8977-47f7-b93c-1a0230261015 2026/10/15 (木) 22:32 表示 bp-b3d5a7b7-f83d-4589-bc28-5ee400261015 2026/10/15 (木) 22:32 表示 bp-6a4a0fd4-fdc0-4b3f-bdaf-892da0261015 2026/10/15 (木) 22:32 表示 bp-2f72e4b7-7dbf-4838-bafa-8f8aa0261015 2026/10/15 (木) 22:32 表示 bp-3e7d8e7f-a789-4897-9aec-c6e060261015 2026/10/15 (木) 22:32 表示 bp-b87dd05f-20bd-40b0-8c41-9a4e90261015 2026/10/15 (木) 22:32 表示 bp-58acf8e8-ec2c-4fc0-89d5-2b25d0261015 2026/10/15 (木) 22:32 表示 bp-547ecc7c-2e2f-4bb7-9155-3dcf60261015 2026/10/15 (木) 22:31 表示 bp-b0edb50a-fe99-4b04-9a2c-cf2370261015 2026/10/15 (木) 22:00 Note: Other video streaming services like Amazon Prime Video play completely fine on Firefox. This crash issue happens specifically with YouTube.
Best regards,
Hi Paul,
Thank you for your response. Here are the 5 most recent submitted crash report IDs as requested:
bp-affe3214-ddcb-4fd9-851d-a93e90261015 2026/10/15 (木) 22:32 表示 bp-82cee0d5-8977-47f7-b93c-1a0230261015 2026/10/15 (木) 22:32 表示 bp-b3d5a7b7-f83d-4589-bc28-5ee400261015 2026/10/15 (木) 22:32 表示 bp-6a4a0fd4-fdc0-4b3f-bdaf-892da0261015 2026/10/15 (木) 22:32 表示 bp-2f72e4b7-7dbf-4838-bafa-8f8aa0261015 2026/10/15 (木) 22:32 表示 bp-3e7d8e7f-a789-4897-9aec-c6e060261015 2026/10/15 (木) 22:32 表示 bp-b87dd05f-20bd-40b0-8c41-9a4e90261015 2026/10/15 (木) 22:32 表示 bp-58acf8e8-ec2c-4fc0-89d5-2b25d0261015 2026/10/15 (木) 22:32 表示 bp-547ecc7c-2e2f-4bb7-9155-3dcf60261015 2026/10/15 (木) 22:31 表示 bp-b0edb50a-fe99-4b04-9a2c-cf2370261015 2026/10/15 (木) 22:00 Note: Other video streaming services like Amazon Prime Video play completely fine on Firefox. This crash issue happens specifically with YouTube.
Best regards,
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