Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Retrieve data

TyDraniu replied
swatson9707

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation of this) so I signed in to firefox on my phone to retrieve passwords, bookmarks, etc. I reset my password to enter because I didn’t remember what it was (it was saved on the laptop). But none of my data appears on the mobile app. Is there a way to access my data still?

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation of this) so I signed in to firefox on my phone to retrieve passwords, bookmarks, etc. I reset my password to enter because I didn’t remember what it was (it was saved on the laptop). But none of my data appears on the mobile app. Is there a way to access my data still?

All Replies (1)

You shouldn't have reset your password. You've removed your data by doing it.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.