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When setting up a new device Firefox insists on sending a confirmation code - how can I get the code on a new device ???

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  • Last reply by Denys
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SuMo Bot
SuMo Bot

Hi

I understand that security is important, but it it is MY account, MY data, MY responsibility.

When you install FireFox on a new device, then you cannot sign in to your account without entering a confirmation code - that is 'crazy'!!

Why is it crazy, well, first of all FireFox / Mozilla know that it's a new device, so how do they suggest that I get to my email on a new device ??

It's the same as asking for a security code when you setup your email - How do you see that I can get my code when setting up the mail app ??

Imagine - god forbid - that you were to loose your phone and computer, you then got a brand new computer - even with a recovery email address, you can still not log in because the recovery email address also requires a confirmation code on a new device!

On my Mozilla account I have turned of 2FA, so why do I need a confirmation code ?

As mentioned, I understand that security is important, so please do not use that argument.

Hi I understand that security is important, but it it is MY account, MY data, MY responsibility. When you install FireFox on a new device, then you cannot sign in to your account without entering a confirmation code - that is 'crazy'!! Why is it crazy, well, first of all FireFox / Mozilla know that it's a new device, so how do they suggest that I get to my email on a new device ?? It's the same as asking for a security code when you setup your email - How do you see that I can get my code when setting up the mail app ?? Imagine - god forbid - that you were to loose your phone and computer, you then got a brand new computer - even with a recovery email address, you can still not log in because the recovery email address also requires a confirmation code on a new device! On my Mozilla account I have turned of 2FA, so why do I need a confirmation code ? As mentioned, I understand that security is important, so please do not use that argument.

All Replies (2)

Denys
Denys
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  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

SuMo Bot
SuMo Bot Question owner

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