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problem with a downloaded site

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  • 52 views
  • Last reply by Denys
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Charles Moore
Charles Moore

I have been using virtualrailfan.com but recently have experienced non operation of the app. Using another browser does not have this difficulty. The site starts OK but going to a sub-site, it refuses to start Virtualrailfan says it is a problem on my end and the fact that another browser works, confirms this fact. They initially said zoom was the problem but changing that in the browser didn't work. Please help

I have been using virtualrailfan.com but recently have experienced non operation of the app. Using another browser does not have this difficulty. The site starts OK but going to a sub-site, it refuses to start Virtualrailfan says it is a problem on my end and the fact that another browser works, confirms this fact. They initially said zoom was the problem but changing that in the browser didn't work. Please help

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi Charles,

Do you see any error messages?

Meanwhile, here are some standard troubleshooting steps. Please see if any of them resolves the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
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