Accounts not syncing
After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & no matter how many times i try my passwords are not being synced. I have imported them from my last device but the only password that is showing is the mozilla firefox account. Please help as i am constantly having to change my passwords as the previous ones are not shown. Thanks
All Replies (1)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
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