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denied access to web site using Firefox but works OK in Chrome

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  • Last reply by Denys

how do I fix this?

Cloudflare Ray ID: 9d50512f88ba72d4 • Your IP: 35.149.207.21

Access Denied You don't have permission to access "http://www.lowes.com/Search=dewalt%20battery" on this server.

Reference #18.c669dc17.1772286240.1b40cb0b

https://errors.edgesuite.net/18.c669dc17.1772286240.1b40cb0b

how do I fix this? Cloudflare Ray ID: 9d50512f88ba72d4 • Your IP: 35.149.207.21 Access Denied You don't have permission to access "http://www.lowes.com/Search=dewalt%20battery" on this server. Reference #18.c669dc17.1772286240.1b40cb0b https://errors.edgesuite.net/18.c669dc17.1772286240.1b40cb0b

All Replies (1)

Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!

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