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Firefox 145.0.1 update fails to load on desktop -- Password Manager Not Working

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  • Last reply by cwlamison

cwlamison
cwlamison
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I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to correspond to the date the access problem started per screenshot #2. Passwords are available on my IOS Phone as normal.

What should I do to restore PW access?

Thanks, Craig Lamison

I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to correspond to the date the access problem started per screenshot #2. Passwords are available on my IOS Phone as normal. What should I do to restore PW access? Thanks, Craig Lamison
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Chosen solution

Hi Craig,

Reinstalling Firefox sounds like a good idea here. The data and preferences should be preserved by default (make sure NOT to check Remove my personal data), but you can create a backup of your profile folder just in case.

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Denys
Denys
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Chosen Solution

Hi Craig,

Reinstalling Firefox sounds like a good idea here. The data and preferences should be preserved by default (make sure NOT to check Remove my personal data), but you can create a backup of your profile folder just in case.

cwlamison
cwlamison Question owner
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Thanks Denys. To back up the profile folder as suggested I went to Help, More Troubleshooting Information and did Refresh Firefox. As well as putting a profile folder backup on my desktop this actually cleared up the problem. I didn't actually have to proceed to a clean install.

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